Service Manager
Gloucester
up to £55,000 – OTE up to £70,000
Plus Company Vehicle Allowance
Hours – 8am -6pm Monday to Friday
Our client is looking for an experienced and dedicated Service Manager, who has a passion for setting the standard for customers. They are looking for an individual who is passionate about delivering exceptional customer service, who will be able to independently manage and develop a customer-orientated and profitable department.
Day to day, you will be:
Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.
Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met.
Controlling cost management for department.
Work with managers of departments at site to ensure a joined up, positive approach to teamwork and customer service.
Working with relevant departments across the business, such as marketing people, IT to uphold company values and ensure correct processes and policies are followed.
Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach.
Leading and developing apprentices.
Managing, coaching and motivating employees to ensure a high quality of staff.
Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
Building strong working relationships with customers.
Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
This role will be a great fit for you if:
You possess extensive motor industry experience, in an Aftersales position at management level.
Extensive knowledge of the operational running of a workshop and business administration.
A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
Must be experienced inpeople management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on.
Enthusiasm and continuously improve product knowledge of self and others.
Desire to achieve the highest standard of personalised customer care.
A flexible approach to work and adaptable to thrive in a changing environment.
You are computer literate and confident using technology.
Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. As long as you are experienced for the role, and hold the relevant and required qualifications, we encourage you to apply.
Benefits for you
An extra day off for your Birthday
Business close 24 December and 27 December in 2025, so you can enjoy your time off over the festive per
23 days of annual leave per year PLUS Bank Holidays
Four times death in service benefit.
Working for an official and
Working for a and.
Awarded Armed Forces Covenant (RLS)
Working with our award-winning team – we are Motor Trader’s CV and won s for our new starter onboarding process.
Auto-enrolment pension.
Enhanced Maternity and Paternity pay policies.
Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
Mental Health First Aiders.
Reward and recognition programmes, including our annual Group Awards and opportunities to attend the as a celebration of your hard work and dedication.
Annual appraisals programme and progression opportunities.
Manufacturer training and access to our in-house training.
and annual leave increase after 5 years’ service.
Branded uniform
, sponsors and initiatives
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds