Contracts Coordinator is responsible for processing window and bath contracts, ensuring accuracy and timely handoff to the production department. This role serves as a key point of contact for both sales and production, facilitating smooth communication and ensuring that all contract details are correct and complete. The Contracts Coordinator will also work closely with the finance and call center teams to resolve any accounting issues and maintain a high level of customer satisfaction.
Responsibilities
Job functions are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Basic Functions of this position are:
· Generates PO numbers for all new projects.
· Daily interaction with sales team by following up on missing/corrected paperwork
· Processes window and bath contract paperwork digitally; confirms customer signatures, payment validity and products sold correctly.
· Creates preliminary measure order form materials for production.
· Enters credit card payments in Pay Simple, navigates Pay Simple portal to print receipts to upload into LP payment records.
· Enters check details in LP, delivers physical checks to Finance department for depositing.
· Maintains incoming check payment tracker
· Confirms all financed projects are e-signed by the customer.
· Calculates Sales Rep Commission on spreadsheet- enters in LP for payroll.
· Calculates Call Center Commission on spreadsheet- enters in LP for payroll.
· Calculates predictive labor invoice costs to enter in LP job cost tab.
· Attentive to shared contracts email inbox, ensuring all time sensitive requests are addressed immediately
· Processes addendums: ensures scope of work, payments and commissions are updated in LP.
· Processes cancellations and initiates refunds
· Customer Service incoming/outgoing calls re: payment issues and collecting balances when requested.
Qualifications
To effectively perform the duties for this position, individuals must be able to demonstrate competencies that are essential to the position, which include:
* Proven experience in an administrative role
* High level of attention to detail
* Excellent computer skills, fluent in Microsoft Office 365
* Excellent written and oral communication and interpersonal skills.
* Strong interpersonal skills to build and maintain collaborative relationships with cross-functional teams.
* Patient and positive attitude
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
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