Business Support Officer
Location: Chatham (Office-based 3 days per week)
Contract: Interim (Initial 3 months, with potential extension)
Rate: £200 per day (umbrella)
About the Role
We are currently seeking an experienced Business Support Officer to join Medway Council’s Education and SEND team on an interim basis. This is a key role within the Hub Inclusion Team, providing high-quality administrative and customer support to ensure the effective delivery of services for children and young people with Special Educational Needs and Disabilities (SEND).
Important: This role requires a commitment to attend the office at Gun Wharf 3 days per week. Please only apply if you can meet this requirement.
Key Responsibilities
Provide proactive administrative support across Hub Inclusion Team activities
Act as the first point of contact, delivering excellent customer service
Respond to calls and emails promptly, maintaining accurate records
Communicate clearly and professionally with a wide range of stakeholders
Manage enquiries, including sensitive and confidential information
Coordinate diaries, appointments, and scheduling
Maintain databases and administrative systems in line with council processes
Take accurate minutes and support SEND and partnership meetings
Organise meetings, training sessions, and events end-to-end
Prepare reports, documentation, and statutory returns
Maintain accurate SEN pupil data in line with requirements
Keep stakeholders informed with clear and up-to-date case information
Gather feedback to support continuous service improvement
About You
Proven experience in an administrative or business support role, ideally within a local authority or education/SEND setting
Strong organisational skills with the ability to manage multiple priorities
Excellent communication skills and a customer-focused approach
Experience handling sensitive and confidential information
Proficient in using databases and Microsoft Office applications
Ability to work collaboratively with a range of stakeholders
If you are a proactive and organised professional looking to make a difference in a dynamic team, we would love to hear from you.
Apply now to be considered