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Customer Service Advisor, Royal Leamington Spa
Client:
The Job People
Location:
Royal Leamington Spa
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
e204abd8c41b
Job Views:
5
Posted:
18.04.2025
Expiry Date:
02.06.2025
Job Description:
Customer Service Advisor
£12.81 Per Hour - weekly pay
Days Monday to Friday 8am to 5pm
Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems/processes and company products through on-the-job training. We are looking for confident, enthusiastic individuals to join the bubbly/friendly team.
Role purpose of a Customer Service Advisor
To be the customer's first point of contact, working with internal departments and suppliers to provide knowledgeable support and fast, in-full resolutions to ensure the best experience for the customer possible and helping to ensure commercial success. Previous experience of working in a call centre and customer service role is an advantage.
Responsibilities of a Customer Service Advisor
* Ensure all customer enquiries via any method are answered in full within a KPI timeframe, with the aim of first contact resolution.
* Process orders onto our system and send order confirmations within KPI timeframe with a right first time approach.
* Record, update and resolve customer complaints with KPI timeframes ensuring effective management of customer's expectations throughout the process (including managing claims and credits and working with internal and external stakeholders).
* Build and maintain customer relationships in a professional and courteous manner.
* Identify and participate in continuous improvement projects, leading to greater efficiency and a better customer experience.
* Act as a role model for the company by putting customer-first principles and behaviours into practice.
Knowledge / Skills Required for the role
* Logical, efficient and effective problem solver.
* Ability and willingness to learn.
* Excellent verbal and written communication - both formally and informally.
* Helpful, dedicated, empathetic and diligent.
* Totally customer focused.
* Can build effective relationships with customers and colleagues.
* Previous call centre and customer service experience is an advantage.
Benefits of working as a Customer Service Advisor
* Immediate ongoing position.
* Monday to Friday 08.00 - 17.00.
* Starting salary £12.81 per hour.
* Salary reviews and increases as you learn.
* Pension.
* Opportunities to train and progress.
* Fun, friendly and approachable team to work within.
If you are interested in the role of a Customer Service Advisor, we would love to hear from you. Interviews are taking place immediately.
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