Job summary
Are you looking for a new and exciting opportunity with flexible working hours? Come and join our SPA Team!
No matter what stage in your career you are at, The Single Point of Access (SPA) is a great place for nurses and allied health professionals to develop their careers by utilising their knowledge and skills to improve patient outcomes and deliver an excellent service to those who contact our service.
As a Triage Clinician, you will be given a high degree of autonomy to reach a safe and appropriate disposition that may include providing advice and guidance, onward referral to a Sirona team or signposting to the most appropriate service for their needs, always being an advocate for the patient, SPA, own profession and for Sirona.
You will work alongside our diverse team of Triage Clinicians and health navigators who are responsible for processing the routine referrals and urgent callout requests that are received for adult patients within Sirona boundaries.
You will work alongside a compassionate leadership team who accommodate their staff. We can offer full time, part time and flexible working patterns. Hybrid working is available after your initial 6-week training.
Areas covered
* Warmley Business Park - South Gloucestershire
* Withywood Centre - South Bristol
* Castlewood - Woodspring
This is a fast paced and dynamic environment operating between the hours of 07:30 and 20:00.
Main duties of the job
In this role, you'll be working as a SPA Triage Clinician, ensuring everyone who accesses the service receives a high quality of care that is underpinned by the Sirona values that revolve around "taking it personally."
Utilising your clinical knowledge, problem solving ability, leadership skills and experience, your responsibilities will include:
* Person-centred triage of referrals using telephone and/or video consultation methods in the future.
* Providing advice and reassurance to patients, their relatives, friends and carers.
* Raising any safeguarding or other concerns identified in compliance with the organisation's policies and procedures.
* Identifying service users' needs and establishing the timeframe in which care is required including those needed to help in preventing unnecessary hospital admissions or to facilitate an early discharge from hospital.
* Allocating triaged referrals to the correct service and signposting to other partners as appropriate.
* Supporting clinical and non-clinical colleagues within and outside of SPA through shared decision making and professional guidance.
* Keeping own knowledge and skills current through a commitment to Continuous Professional Development and the timely completion of mandatory and other essential training.
* Actively participating with individual and group supervision including one to ones and personal development reviews (PDR's).
* Maintain complete and accurate documentation using EMIS.
About us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.
We are Sirona care & health – England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find attached to this vacancy.
Details
Date posted: 05 November 2025
Pay scheme: Agenda for change
Band: Band 6
Salary: £38,682 to £46,580 a year pro-rata, per annum
Contract: Permanent
Working pattern: Full-time, Part-time, Flexible working, Home or remote working
Reference number: 083-7578300-SL
Job locations: Warmley / Withywood / Castlewood
Withywood Centre, Queens Road
Bristol
BS13 8QA
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Person Specification
Qualifications (Essential)
* Registered healthcare professional with current registration with a professional body (NMC, HCPC etc).
* Evidence of recent continuing professional development.
Qualifications (Desirable)
* Post-graduate training in patient assessment and/or hear and treat.
Skills & Experience (Essential)
* Experience within an acute or community setting.
* The ability to interpret clinical information, using analytical and problem solving skills to inform decision making.
* Experience of working across organisational boundaries within health, social care and mental health.
* Experience of recognising and managing the deteriorating patient including an understanding of SEPSIS and NEWS2.
* A competent level of IT skills including user knowledge of core Microsoft Office packages, ECDL or equivalent
* Demonstrable knowledge of key clinical interventions including skin/wound care, continence, and catheter care. Medication administration, IV access and antibiotics, vaccinations and injections, mobility assessments.
Skills & Experience (Desirable)
* Previous experience of telephone or remote triage and consultation.
* Understanding of CQC compliance and an ability to work towards required standards
* Ability to travel between bases
Employer details
Employer name: Sirona care & health CIC
Address: Warmley / Withywood / Castlewood
Withywood Centre, Queens Road
Bristol
BS13 8QA
Employer's website: https://www.sirona-cic.org.uk/
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