An exciting opportunity has arisen for a Hotel Receptionist to join the Petwood Hotel on a full-time basis. The hotel has 53 bedrooms and is proud to have an award-winning restaurant, bar and alfresco dining in its Grade II listed gardens. In addition, the hotel runs vibrant weddings, conference and events operation.
We are looking for a Hotel Receptionist to join the Reception team in a fast paced and dynamic role working on a varied shift pattern.
A full-time contract would typically be:
· A 5 day over 7 day shift pattern, typically 7-3pm/ 10-6pm/ 3-11pm
As a Hotel Receptionist you will support the Reception Manager.
* Checking guests in and out of the Hotel
* Welcoming visitors to the Hotel
* Directing guests to all areas of the hotel
* On shift banking procedures
* Daily cash banking procedures
* Professional use of the telephone and emails both internal and external
* Completing reservation admin – making, amending and cancelling reservations
* Up-selling where possible to maximise room occupancy and use of hotel services/facilities
* Closely liaising with all hotel departments
* Knowledge of the hotel and surrounding area that can be offered to guests as and when required
The ideal candidate for this role will have:
* The confidence and initiative to work alone on shift
* Organisational skills
* A clean and tidy appearance
* A courteous and welcoming demeanour
* Good timekeeping skills
* Excellent communication skills
* Experience of providing excellent customer service within a hospitality setting is desirable
* Experience with Rezlynx/ Guestline is also highly desirable
Job Type: Full-time
Pay: £12.21 per hour
Benefits:
* Free parking
* On-site parking
* Profit sharing
Work Location: In person