Repairs Helpdesk Customer Service Advisor
* Directorate BHCC: Homes and Adult Social Care
* Salary £33,349 - £33,889 total pay including 5.5hrs p/w contracted overtime
* Contract Permanent
* Closing Date Apply by 7 July 2025
Location
Job Summary
Job reference
* Positions available 1
Working hours
* Working hours 37 hours plus 5.5 hours contracted overtime
* Closing date 7 July 2025
Job category
* Job category Customer Services
Organisation
* Organisation Brighton & Hove City Council
Job introduction
Are you passionate about providing excellent customer service? If so, why not join our team providing the first point of contact for residents reporting repairs and requesting updates on their existing repairs?
If you’re a looking for an opportunity to use your skills and to work in an environment where no two days are the same, we would like to hear from you.
For an informal discussion, please contact Nic Brown, Repairs Helpdesk Supervisor on nic.brown@brighton-hove.gov.uk
About the role
What will I be doing?
* You’ll answer inbound calls and emails from our residents who require repairs to their council properties.
* Responsible for providing accurate information, advice and assistance to our residents.
* Using our in house IT systems, issuing jobs accurately and assigning these to the relevant trade team
* Liaising directly with other teams within the council, both verbally and in writing.
* Conducting customer surveys via outbound calls
What we are looking for
* Strong communication and empathy skills
* A good standard of IT skills
* A high level of attention to detail
* A genuine passion for helping others
* Ability to work as part of a team but also able to work under your own initiative
* Ability to work under pressure
* Someone who is comfortable interacting with a wide range of people from a variety of backgrounds and some who may be vulnerable
In return for your skills and hard work, we offer:
* A full induction with on-going development
As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
For more information about our values and the benefits of working at the council, visit Why work for us
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
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