Salary: £50,000 - 90,000 per year Requirements: Proven experience in a technical support or troubleshooting-focused role Proficient in Linux Hands-on experience with monitoring and incident management tools and scheduling systems Proven ability to multi-task and prioritize in critical and high-pressure scenarios Established communication skills with internal and external customers and colleagues (regional, local, in-person, and/or virtual) Experience with monitoring tools (Helix TSOM, OVO or equivalent) and incident management/ITSM systems (Remedy or equivalent) Familiarity with scheduling systems (UC4 or equivalent) Desirable experience with Cloud Platform Technologies (AWS, GCP, or Microsoft Azure) Responsibilities: Monitor all customer-facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units Remediate system and application issues in these environments Escalate issues in a timely and efficient manner to the appropriate next level of support following department guidelines Accurately report incidents to management; record incidents and requests handled from alerting tools and customers (internal and external) Coach team members on incident management processes, incident diagnosis/triage, use of recovery tools, and follow-up documentation Collaborate with support staff to enhance recovery procedures Utilize incident management reports to detect trends or anomalies Implement improvements to platform-specific monitoring tools for enhanced efficiency and reduced operational noise Learn and share knowledge of multiple application flows and general functionality by application Participate in the major incident management process Develop working relationships with support teams and business-facing teams to assist with early detection and problem prevention Identify areas for continual service improvement Technologies: AWS Azure Cloud GCP Support ITSM Linux DevOps Security Web More: We have an opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations at CME Group. In this troubleshooting-focused role, you will gain exposure to a wide range of the latest technologies across systems, networks, and software in a fast-paced, business-critical environment. We offer a competitive bonus program, equity program, employee stock purchase plan, private medical and dental coverage, and continuous employee development opportunities. At CME Group, we embrace the unique experiences and skills of our employees, ensuring that everyones perspectives are acknowledged and valued. last updated 5 week of 2026