About the Role
and our Ideal Candidate
You’ll lead the Major Works function, delivery team, ensuring programmes are delivered safely, compliantly and to a high standard, while maintaining a strong focus on resident experience and value for money.
This is a role where you’ll need to balance commercial awareness with social purpose managing contractors, controlling budgets and improving services, while keeping residents at the centre of delivery.
1. Leading and developing the Major Works team to deliver a high-performing, accountable service
2. Overseeing delivery of capital programmes (£1m–£5m), ensuring works are completed on time, within budget and to the required quality
3. Managing contractors and supply chain partners, ensuring strong commercial control and contract compliance
4. Driving resident engagement across major works programmes, ensuring communication is clear and customer experience is prioritised
5. Ensuring full compliance with asset management, building safety and CDM regulations
6. Owning budget planning, forecasting and financial performance across programmes
7. Leading service improvement initiatives to drive efficiency, performance and value for money
8. Working closely with senior leadership and internal teams to align delivery with wider organisational objectives
Qualifications Required:
9. A professional building services qualification, e.g., RICS, CIOB
Essential Requirements:
10. Solid track record delivering major works programmes in social housing
11. Experience managing capital investment in the £1m–£5m range
12. Proven leadership teams respond to you, performance follows
13. Strong contractor and commercial management
14. Good working knowledge of building safety, compliance and CDM
15. Budget management and financial reporting experience
16. RICS, CIOB or CIH qualification, or actively working towards one
SHP total reward offer includes:
17. 33 days annual leave, plus statutory holidays
18. Local Government Pension Scheme (LGPS), which offers a valuable package of benefits for members and their dependents
19. Hybrid working and a modern, flexible working environment
20. Simply Health medical cash plan
21. Staff Benefit platform via Pluxee
22. HOME Award scheme1
23. Professional Development
This role requires:
24. Weekend & evening working hours where required
25. Mobile working
Before applying, please refer to the role profile and ensure you meet the essential criteria.
The job holder will:
26. Ensure all SHP teams work together collaboratively to develop SHP as a learning organisation and embed the culture of performance, safety and excellent customer service with an effective communication strategy at its heart
27. Lead the Assets team to achieve SHP’s and the Council’s strategic objectives and deliver outstanding levels of service to both internal and external customers.
28. Achieve value for money with a continuous improvement programme which increases performance whilst delivering efficiency savings
29. Up to date knowledge of the legal and building safety requirements for Assets and a sound understanding of new and emerging technologies and sustainability.
30. Have a sound understanding of the challenges facing the housing sector, and the regulatory and legal frameworks to ensure services to residents are compliant.
31. Ensure a framework for best practice in management of supplier contracts and supply chain partnering to ensure value for money and has excellent procurement and negotiation skills
32. Networks with similar organisations and more widely to enable benchmarking and continuous development of the service
33. Builds strategic partnerships and collaborates with colleagues, the council and strategic partners
34. Such other comparable duties as the Director/Line Manager may require from time to time
35. The postholder must at all times carry out Customer Experience in accordance with the framework
About Us
We are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live.
Formed in April as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6, council properties and over 1, leasehold properties in Sutton.
If you’ve led major works programmes and know the difference between delivering projects and delivering outcomes for residents, this is one worth your attention.
Sutton Housing Partnership is looking for a Head of Major Works Delivery to take ownership of a significant capital investment programme across its housing stock. This is a senior leadership role, responsible for driving performance, quality and value across major works projects typically ranging from £1m–£5m.
You’ll be leading from the front setting direction, managing delivery and making sure both residents and the organisation see real, measurable results.
In UK social housing, major works programmes are one of the biggest drivers of both resident satisfaction and long-term asset value get it right, and you impact thousands of homes in a very real way.
Our Offer To You
Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.
A good work-life balance is important and our key benefits are:
36. Membership of the – a career average scheme where employees contribute between 5.5% and 12%. Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April .
37. Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
38. Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
39. Employee Benefits to include cycle to work scheme and a range of discounts schemes
40. Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, days a year
41. Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.