We are currently recruiting for a Front Office Manager to lead the team at the Delta Hotels by Marriott Bexleyheath.
The Role:
As Front Office Manager, you will find yourself right in the heart of things. You will lead the Front Office team which includes front desk, nights and switchboard, ensuring that our guests are greeted with a warm welcome the minute they walk through the door.
You will be responsible for, but not limited to:
Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed
Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
Deliver memorable guest experiences which support in driving Intent to recommend scores
Monitor and analyze guest satisfaction survey results to ensure these continually improve
Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival
Report any maintenance issues which have been raised by guests
Ensue all guest complaints are resolved in a timely manor and logged correctly
Anticipate guest needs to deliver an above and beyond experience
Empowers employees to provide excellent customer service experiences
Prepare departmental rotas, ordering and payroll inline with budget
Promotes an upsell culture to support in delivering hotel financial performance
Attends sales strategy meetings as required to support in achieving hotel financial results
Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently
Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
Recruit, train and develop front desk team members and support in developing our next front office manager
Comply with hotel security, fire regulations and all health and safety legislation
Our Ideal Candidate:
You will have experience in a similar role or are a successful Front Desk Manager or Senior Supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.
What you will get in return
We believe people do their best work when they feel supported, inspired and rewarded. That is why we offer a great package that recognises both personal contribution and team success.
You will receive:
Daily meals in our Associate Dining Room
Dry-cleaning service for workwear
Access to BenefitHub
exclusive savings on shopping, dining and entertainment
Global hotel discounts for you, your friends and your family
20 percent off food and beverage, 30 percent off retail and 20 percent off spa treatments at Marriott hotels worldwide
23 days holiday plus bank holidays
Annual performance-related pay review
Cycle to work scheme
Workplace pension
Emotional wellbeing resources and 24/7 support services
Industry-leading training and career development opportunities
If you are ready to bring energy, ideas and leadership to Delta Hotels by Marriott Bexleyheath at this exciting stage in our journey, we would love to hear from you.
We are proud to be an equal opportunities employer. We believe in building diverse teams where everyone can thrive and feel they belong.
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