At Firmdale Hotels, we pride ourselves on
delivering exceptional experiences to our guests. If you're passionate about
hospitality and thrive in a dynamic environment, we have the perfect
opportunity for you to shine. We're currently seeking a Night Manager to become
a vital part of our team at the esteemed Charlotte Street Hotel.
Firmdale Hotels is renowned for its
dedication to excellence in hospitality. With a portfolio of luxury properties,
we provide unique and memorable experiences for our guests. At Firmdale, we
foster a culture of teamwork, innovation, and unparalleled service, making us a
leader in the industry.
As a Night Manager at Charlotte Street Hotel,
you'll play a pivotal role in overseeing the smooth operation of our hotel
during the overnight hours. Collaborating closely with all managers, you'll
ensure that our guests receive the highest level of service across various
departments, including Events, Food & Beverage, Front Office, Housekeeping,
and the Kitchen.
Responsibilities:
* Act as a liaison between the General Manager,
guests, and the operational team, ensuring seamless communication and
guest satisfaction.
* Maintain constant vigilance over our service
standards, striving for excellence in every aspect of our operations.
* Uphold the security of the hotel during
night-time hours, implementing necessary measures to safeguard our guests
and property.
* Conduct regular health and safety checks to
ensure a safe environment for guests and staff.
* Deliver and uphold the exceptional levels of
customer service that Firmdale Hotels is known for, going above and beyond
to exceed guest expectations.
* Cultivate strong and professional
relationships with guests, ensuring their needs are met promptly and
effectively.
* Manage and respond to any incidents or
accidents involving guests or team members with professionalism and
efficiency.
* Provide operational support to all departments
as needed, demonstrating flexibility and adaptability.
* Perform night audit duties and prepare nightly
reports for senior managers, contributing to the overall success of the
hotel's operations.
What you Need:
* Previous experience as a Night Manager or at
the Head of Department level within a 5-star hotel environment.
* Excellent communication skills, both verbal
and written, with a keen attention to detail.
* Strong leadership and motivational abilities,
capable of inspiring and guiding a team to success.
* Resilience and drive to uphold high standards,
even under pressure.
* Previous knowledge of Micros and Opera systems
is desirable, though not essential.
What
We Offer:
* Competitive salary plus service charge to be discussed at venue.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready
to embark on an exciting journey with Firmdale Hotels and contribute to our
tradition of excellence in hospitality, we'd love to hear from you! Apply now
to join our passionate team and be part of something extraordinary.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.