We are looking for a Complaint Handler who is passionate about finding fair outcomes for customers.
You will be loading motor finance complaints onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program.
What youll be doing as a Complaint Handler:
* Taking ownership of a pipeline of complaint cases from start to resolution.
* Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
* Collecting and reviewing information from customers regarding their motor finance agreement.
* Taking responsibility for queries/issues through to resolution.
* Deciding fair outcomes for both customers and the business.
* Writing templated outcome letters to the customers.
* Managing expectations of all internal and external customers.
Were looking for a Complaint Handler with:
1. Previous experience complaint handling.
2. Previous financial services experience.
3. Confidence ha...