Company: Jax Plumbing & Heating
Location: Great Yarmouth
Hours: Full Time – Monday to Friday, 9:00am – 5:00pm
Additional hours may be required in line with company requirements
About Jax Plumbing & Heating
Jax Plumbing & Heating is a professional and reliable plumbing and heating company providing high-quality services to domestic and commercial customers. We pride ourselves on excellent customer service, efficient scheduling, and maintaining strong relationships with our clients.
As our business continues to grow, we are looking for a confident and organised receptionist to join our team and support the smooth running of our office operations.
The Role
The receptionist will be the first point of contact for our customers and engineers. This is a key role within the company, ensuring communication is handled professionally and jobs are managed efficiently.
You must have a confident telephone manner, strong organisational skills, and be comfortable using Microsoft Office on a daily basis.
Key Responsibilities
* Answering incoming telephone calls in a professional and timely manner
* Handling customer enquiries and booking appointments
* Scheduling and coordinating engineers’ daily workloads
* Managing incoming emails and responding promptly to customer queries
* Updating customer records and job information accurately
* Using Microsoft Office Suite (Word, Excel, Outlook) daily
* Assisting with general administrative duties
* Supporting the wider team to ensure smooth office operations
* Working additional hours where required to meet business demands
Skills & Experience Required
* Previous receptionist or administrative experience is advantageous
* Confident and professional telephone manner
* Strong customer service skills
* Proficient in Microsoft Office Suite
* Excellent organisational skills and attention to detail
* Ability to multitask in a busy environment
* Reliable, punctual, and adaptable
* Ability to work independently and as part of a team
Personal Qualities
* Friendly and approachable
* Proactive and able to use initiative
* Calm under pressure
* Committed to maintaining high service standards
What We Offer
* Full-time employment
* Supportive and professional working environment
* Family run and owned company
* Opportunity to grow within a well-established local company
* A varied role in a fast-paced industry
* 30 days of holiday (including Bank holidays), increasing each year up to 5 years of service
* Company pension