As the Service Coordinator within the Operational Service Centre (OSC), you'll be a key member of the Out of Hours team, working Tuesday to Friday from 5pm to 9pm (16 hours per week) in a fully remote role.
You'll support multiple departments to ensure exceptional service delivery that meets customer needs and expectations, all while working in an impressive and supportive environment.
In this role, you'll provide essential administrative support to operational field teams, account teams, and other departments.
This includes coordinating schedules, managing documentation, and facilitating communication between teams to ensure smooth operations and timely service delivery.
Your organisational skills and attention to detail will play a vital role in maintaining the OSC's reputation for service excellence.
Key responsibilities include:
1. Logging and processing client calls, translating requests into engineering or FM solutions within contractual guidelines.
2. Identifying and implementing the most appropriate solution to meet client needs.
3. Maintaining and updating associated systems, e.g., Maximo.
4. Building strong relationships with clients and account delivery teams.
5. Providing professional helpdesk support and general administrative assistance.
6. Escalating issues to management when required.
7. Working to company processes, procedures, and contractual requirements.
Qualifications and skills required:
* Previous customer service, contact centre, or administrative experience.
* Call handling skills.
* Proficiency in Microsoft Office.
* Excellent communication skills.
* Team player with a collaborative approach.
* Strong organisational and planning abilities.
* Ability to understand and analyse statistical data.
ISS is a world-leading workplace and facility management company committed to diversity and inclusion. We are a Disability Confident (Level 2) employer, supporting inclusive hiring practices. We welcome applicants regardless of age, disability, gender identity, or other protected characteristics.
#J-18808-Ljbffr