Job Overview
Main area Business Support Officer Grade £29,207.95 per annum, permanent, full‑time (37.5 hours per week) with Provide Wellbeing Ltd. Location: Colchester.
Responsibilities
* End‑to‑end processing of patient referrals and appointments from multiple sources, meeting key performance indicators.
* Maintain patient communication and correspondence, managing responses to patient requests in liaison with clinical team and management.
* Utilise key systems and reports to manage patient waiting times and backend processing, providing insight into patient demand to ensure KPI adherence.
* Support management with induction of new employees, contractors, and temporary staff.
* Ensure administration, reception and clinical environments are clean, organised and tidy, reflecting company brand and values; report maintenance issues to management.
Qualifications
Essential Criteria
* Professional and courteous telephone manner when speaking with the public and clinical teams.
* Previous experience in business administration with an operational background.
* Advanced key‑boarding skills.
* Competent IT skills – Microsoft Office including Outlook.
* Ability to organise and plan own workload effectively.
Desirable Criteria
* Experience with patient‑based systems such as SystmOne.
* Background knowledge in neurodevelopmental services.
* Experience in business administration with good customer service skills.
EEO Statement
Provide Wellbeing are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
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