Overview
At Lookers Audi, we pride ourselves on offering an impressive selection of Audi models within our showrooms across the UK. We are dedicated to providing exceptional customer service, ensuring our customers have a satisfying experience every step of the way. With a unified presence as part of the Lookers family, formerly known as The Lomond Audi Group, The Colbornes Group, and Benfield, we offer more choice and unrivalled service to customers throughout the UK.
Role Description
This is a full-time, on-site role for an After Sales Manager located in Ayr. The After Sales Manager will be responsible for managing the after-sales team, ensuring customer satisfaction, handling customer inquiries and concerns, coordinating service schedules, and overseeing the parts department. The role also involves monitoring performance metrics, maintaining service standards, and driving continuous improvement in after-sales processes.
Qualifications
* Experience in customer service, handling customer inquiries and concerns
* Team management and leadership skills
* Knowledge of coordinating service schedules and managing parts departments
* Understanding of performance metrics and service standards
* Strong organizational and problem-solving skills
* Excellent communication and interpersonal skills
* Previous experience in the automotive industry is a plus
* Bachelor's degree in Business Administration, Management, or related field is preferred
Seniority level
* Mid-Senior level
Employment type
* Full-time
Industries
* Motor Vehicle Manufacturing
#J-18808-Ljbffr