Overview
Location: Leeds. Salary: A GBP 40,000. Hours: Full-time Permanent.
Are you an experienced manager who thrives on leading teams, streamlining processes, and delivering accurate, client-focused results?
We are looking for a hands-on Customer Support Manager to lead a talented group of estimators and administrators who work closely with our sales and project delivery teams. This is a key leadership role within our commercial operations function, ensuring accurate quotes and great communication across the business.
Key Responsibilities
* Manage and support a team responsible for interpreting technical drawings, preparing quotations, and scheduling bespoke furniture projects.
* Act as a bridge with other departments to ensure clarity and accurate and timely communication.
* Oversee the preparation of Excel-based quotations, ensuring attention to detail.
* Liaise with suppliers to source materials, obtain lead times, and negotiate competitive pricing.
* Schedule team workloads, prioritising tasks to meet tight client deadlines and internal delivery targets.
* Drive continuous improvement across the team: reviewing systems, documentation, and workflow efficiency.
* Maintain and update internal systems, ensuring data accuracy and an organised working environment.
* Support team development through coaching, training, and performance management.
* Contribute to a collaborative and supportive culture, stepping in to assist with workload when needed.
Skills and Qualifications
* Proven experience managing or supervising a small team within estimation, bid management and client support.
* Strong knowledge of quoting processes, supplier engagement.
* Excellent communication skills with the ability to coordinate across departments and build strong supplier relationships.
* Excel skills and confidence with internal systems and documentation control.
* High attention to detail and ability to maintain quality under pressure.
* A proactive and flexible approach and the ability to drive team performance while supporting day-to-day operations.
* A background in purchasing or supply chain management is beneficial but not essential.
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