Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Sheffield hotel. Working on a part time, permanent basis across a variety of shifts on a 16 hour contract you will receive a competitive salary of £12.30 per hour. As our Team Member your goal is to help ensure our customers have a great experience when staying with us. About easyHotel We are easyHotel, and were inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel, by offering hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for both those travelling on a budget and those who prefer to save money on their hotel to indulge in the best the city has to offer. We are a growing and ambitious brand that aspires to become a 100 strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille. Role & responsibilities: Happy with flexible working Support with day to day operations Be the first point of contact for the guest experience Dealing with guest queries and complaints Inspecting rooms and communicating to maintenance or housekeeping with any issues Ensuring positive guest experiences, resulting in 5* reviews Ensuring smooth process through Apaleo (hotel booking system) What’s in it for you ? Competitive salary with bonus and commission structure The opportunity to join an international team, with real potential to grow your career on a global stage An entrepreneurial working environment with opportunities to get involved in all areas of the business Eye Test Vouchers Bike to work scheme Life Assurance scheme Staff discount on hotel stay Social event throughout the year to include team engagement day out, summer party, & Christmas event Pension An employer who is committed to the sustainability agenda Training and development opportunities. Employee Assistance Programme available including counselling sessions through a third party (T&Cs apply) If you’d like to be part of this journey we want to hear from you!