We’re currently looking for Customer Service Executives to create an outstanding customer experience in our BMW/MINI branch in Hillington and help customers get excited about our products.
Why choose us?
* 33 days’ holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
Hours
You’ll work a five‑day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. You are an in‑branch expert devoted to learning about our products and developing your communication skills, both in person and digitally, so you can help our customers make the right choice when they buy a vehicle. This expertise develops further through understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
Day‑to‑day duties
* Preparing the showroom and cars for the day ahead
* Assist with showroom presentation and advertising
* Supporting the Sales department and delivering excellent customer experience
* Organising and accompanying customers on test drives
* Swotting up on our vehicles and manufacturers
* Learning about our products so you can help our customers find the perfect fit
* Enhancing the customer journey from enquiry to delivery
Essential skills
* You’ll be a confident communicator who understands that a positive attitude gets great results
* Willingness to go the extra mile
* A full UK driving licence
* As happy working on your own initiative as you are in a team
* One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our makeup, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Seniority level: Entry level
Employment type: Full‑time
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