Job Description
Job reference: 002140
Salary: £50,000 per annum
Closing date: 24/12/2025
Location: Hybrid: London, Surrey or Midlands
Employment type: Fixed Term
Hours Per Week: 35
Do you thrive in a fast-paced environment where your projects directly improve the customer experience?
Join us as our new Customer Services Projects Manager and play a pivotal role in shaping high-impact initiatives, driving service excellence, and supporting meaningful engagement with our residents.
You’ll lead on major programmes such as Your Details Matter, TSM compliance, and inspection readiness, turning insight into real improvements. Alongside this, you’ll manage a small but dynamic team and support the development of our annual communications plan; all while ensuring we meet regulatory expectations and deliver against our Resident Strategy.
This isn’t your typical project management role, it’s an opportunity to make things genuinely better for our customers, influence key decisions, and help shape the future of our Customer Services Directorate.
This is a fixed term contract running for 6 months.
What’s in it for you….
In add...