About the apprenticeship
Duties
Support Customers onsite within the hospital environment representing Philips to ensure the delivery of service excellence. Working across multiple sites across Wales as part of an allocated install base
•Supporting the remote team in fault diagnostics.
•Capturing System Logs and undertaking first level review
•Gain baseline architectural understanding of the deployed Radiology informatics Solution to ensure clear understanding to aid and assist fault diagnosis
•Work with Hardware vendors to deploy new infrastructure (Clinical Workstations)
•Support Workstation Clinical Quality Assurance activity
•Undertake proactive maintenance of deployed workstations.
Provide Eyes and Hands support onsite for the remote L1, L2 and L3 engineering teams
Additional information
Application and product training will be undertaken at Philips European Training Center in Italy.
Company vehicle
22 holidays plus 8 statutory days
Pension, workplace auto enrolment
Employee benefits platform
Digital Infrastructure Engineer Apprenticeship (Level 3)
After completing the apprenticeship scheme, suitability would be assessed for full time employment as a Philips Informatic Support Specialist.
Requirements
Qualifications
Education to GCSE standard, minimum of 5 GCSE including Maths, English and Physics Grades A-C or equivalent.
Minimum of 2 A levels, BTEC or equivalent, including Information Technology related study
An interest in pursuing a career in IT, networking, and system connectivity
Full, valid driver’s licence essential
Be part of a dedicated team of engineers working within the Radiology Informatics sector across Wales. Delivering a mission critical informatics system to all Health boards and Trust across Wales. As an Service Support Engineer(Apprentice), your role underpins our technical future, you will be assisting Engineers, learning in real life situations and gaining life skills which will develop you towards a future in medical systems.
Strong communication and customer focus
An ability to demonstrate logical thinking and a desire to begin a career in a 'hands on' software engineering role, problem solving
An interest in IT, networking, and system connectivity, a good communicator, confident speaker and team player.
Fluent in both spoken and written English
Desirable written and spoken Welsh
Skills
Be part of a dedicated team of engineers working within the Radiology Informatics sector across Wales. Delivering a mission critical informatics system to all Health boards and Trust across Wales. As an Service Support Engineer(Apprentice), your role underpins our technical future, you will be assisting Engineers, learning in real life situations and gaining life skills which will develop you towards a future in medical systems.
Strong communication and customer focus
An ability to demonstrate logical thinking and a desire to begin a career in a 'hands on' software engineering role, problem solving
An interest in IT, networking, and system connectivity, a good communicator, confident speaker and team player.
Fluent in both spoken and written English
Desirable written and spoken Welsh
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Gower College Swansea
Qualification
Digital Infrastructure Engineer apprenticeship (Level 3)
Disability confident
Is this employer disability confident: No
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Dacoll Group
Bronllys Hospital
Brecon
LD3 0LY