Job Introduction
Who is Triage?
Triage provides information, advice, guidance, skills, workplace training, work preparation and supportive recruitment services that help people secure a job, progress in the workplace and build meaningful careers.
Delivering from locations across Scotland and Northeast England, Triage partners with multiple public, private and community organisation. Working with local, regional, and national stakeholders, prime contractors and Jobcentre Plus, we deliver employment, education and training programmes that respond to the social, cultural, inclusive and economic growth agendas.
We are looking for people to join us, who reflect our values. With offices across the UK, our values are what helps unite our teams and provides us with a sense of belonging. No matter the location we work in, or the role we carry out, we feel a sense of community and that's all because of our values. For us, our five values frame our interactions and set standards both internally and externally - they are the building blocks on how we do business.
"We thrive together", "We do something amazing everyday", "We never give up", "We know our knowledge is power", "We act with kindness".
In other words, if you have a true passion for working with and helping others, Triage could be the employer for you.
Triage is a Disability Confident Employer who wishes to engage and encourage people with a disability or long-term health condition, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way.
About the role:
We are very pleased to confirm that we have been successful in winning places on various funder frameworks, meaning some programmes we will be delivering could be short term, as and when required or ongoing and require quick implementation.
We are currently seeking experienced Trainers to deliver a suite of development courses, assisting individuals to improve specific skills and move them closer to their personal goals, and/or closer and into employment.
The role will also involve the delivery of the training cycle, collaborating with colleagues to establish training needs for our participant groups, followed by the delivery of session content.
Applicants for this post should have drive, enthusiasm and possess good interpersonal and organisational skills. You should have experience of working in a customer facing environment, as a person-centred approach is vital.
Key Responsibilities:
Training delivery
You will have the ability to adapt to various learning styles and manage varying sized groups effectively. You will have full responsibility of delivering innovative training solutions, based on local priorities and contractual requirements. There will be some basic training (staple requirements) that will allow you to commence training delivery straight away, however your ability to multi-task coupled with a creative mindset will allow you to very quickly commence with new delivery. This is purely a training delivery role and writing training will not be required.
Quality and Continuous Improvement
All our contracts are commissioner/ funder led, meaning we must adhere to strict quality and compliance regimes. You will therefore have a keen eye for detail with excellent administrative skills. Evaluation of your courses will be essential in ensuring these are adding value to our participant group and supporting them to move forward towards their personal goal(s). You will also have a continuous improvement mindset, striving for excellence and taking pride in the work you and your fellow colleagues deliver. Sharing ideas and best practice will come naturally to you as will taking on additional or different tasks to get the job done to the highest of standards.
People motivation, coaching and development
You will have outstanding people skills with the ability to negotiate and motivate through action. Your ability to identify and deploy effective solutions will come naturally to you. Ideally you will have a background from employability, training, education or learning and a true passion for supporting and positively impacting the lives of others. You will be comfortable supporting a diverse range of individuals on a 1-2-1 basis or in groups and have very strong engagement and communication skills.
What we are looking for:
We believe the below skills to be key to the role but would be open to further discussion on transferable skills and what else you would be able to bring to this role:
* Performance driven with the ability to work to various targets including performance and quality measures.
* Experience as a trainer / facilitator within the employability and/or Health and Wellbeing sector.
* Experience of being accountable for own work e.g., delivery of required courses in a professional and timely fashion
* Excellent communicator both verbal and written.
* Personal skills include creativity, being inspirational/able to create a personal impact, being able to command attention/control a situation/committed/highly motivated.
* Be able to demonstrate a true passion for improving the lives of others.
* A value's driven individual
* Passionate about transforming people's lives through teaching and learning.
* Access to a car with a full UK driving license.
* Must be an engaging trainer to ensure completion of course content within set timeframes.
Desirable Criteria:
* Training and development experience for 1 year or more
* Trainer qualification
* Coming from a similar recent role
* Exposure of individuals with multiple or complex barriers, which may include incapacity benefit claimants, single parents, those with criminal records, mental health groups, those with specific disabilities.
* Knowledge of welfare/benefits system
NB: All applicants must obtain a Disclosure on successful appointment, cost of which will be reimbursed on commencement of contract