We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities. What You’ll Be Doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. Deliver exceptional customer service at all times Answer calls – first time resolution where possible Should be able to confidently answer and resolve: fob requests, statement requests, access details, account balance queries, locate contracts, bank details, direct to correct department, portal access, provide maintenance updates Manage and respond to estate inbox / customer service queue in Dwellant Manage voicemail inbox Chase open maintenance jobs with the relevant contractor Issue letters via email and post Deal with returned post Raise PO’s where necessary Assist with the general running of the department as instructed by the Senior PA’s Confidently carry out the above, and in addition: Answer overflow calls – first time resolution where possible Work alongside and have regular meetings with the Property Manager responsible for their portfolio Work with Property Manager to resolve and respond to complex queries on their portfolio Site inspection actions Ensure contracts are in place – find tenders, new contractors (what documents they need to provide) Raise quote requests on Dwellant and chase responses Ensure Dwellant up to date – documents uploaded (insurance certificate etc) Check OOH reports for their sites and raise PO’s Breach of lease letters and process Respond to incoming calls and emails quickly (inside SLA) and ensure regular feedback of outstanding issues is provided Knowledge of Service Charges Dealing with Insurance Claims What You Need to Succeed Be able showcase your administrative skills, your customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients Have experience handling high volumes of customer emails, inbound and outbound calls Why Join Us? Time to Recharge: 25 days’ holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Reward Platform: Monthly perks how you like At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.