Margin Services Operations Service Delivery Senior Associate
Job Description
Join us as a Margin Services Operations Senior Associate to enhance client experiences, drive strategic initiatives, and lead a dynamic team!
As a Margin Services Operations Service Delivery Senior Associate in the Operations Service Delivery Team, you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms. In this role, you will drive strategic initiatives that shape the future of our business and contribute to the success of our Global Operations. As a manager within the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.
Job responsibilities
* Directly manage and help develop team members within the OSD team
* Manage incoming and outgoing Client queries related to the end-to-end Margin Services function
* Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation
* Utilize available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model
* Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops
* Develop excellent networks of internal Stakeholders across the business
* Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required
* Support Audit, Regulatory, and Compliance deliverables; helping to drive action plans and deliverables as required
* Coordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions
* Collect and maintain internal resources and documentation on collaboration sites such as SharePoint
* Provide reporting, analytical, communications, and project support to MS Operations management
Required qualifications, capabilities, and skills
* Leadership/management experience
* Strong verbal and written communication skills for clear Executive Messaging
* Effective Client Management skills, and ability to deliver challenging messages
* Excellent attention to detail and accuracy
* Ability to understand complex models within the financial sphere
* Problem-solving and data analysis skills
* Strong time management skills, and ability to prioritize and work under pressure
* Self-motivated, tenacious, and able to work with a high degree of independence
Preferred qualifications, capabilities, and skills
* Experience within Collateral or Derivatives
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital or veteran status, pregnancy, disability, or any other protected basis under law. We also provide reasonable accommodations for religious practices, mental health, or physical disabilities. Visit our FAQs for more information about requesting accommodations.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. We serve corporations, governments, and institutions worldwide in over 100 countries, providing strategic advice, raising capital, managing risk, and extending liquidity.
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