Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking a talented Training Manager Operations to lead and deliver operational training across our London restaurants.
This is an on-site, five-days-a-week role, based in Hakkasan Mayfair but travelling across our London sites. It is ideal for a hands-on trainer who thrives in the heart of operations supporting teams directly on the floor, in the restaurant, and throughout the guest journey.
Key Responsibilities: Develop and deliver an operations-focused training strategy aligned to business goals.
Conduct training needs analyses and produce quarterly training calendars.
Design and update training programmes across brand standards, service excellence and compliance (including 1Huddle).
Facilitate on-site, hands-on training, including onboarding, skills coaching, and practical service workshops.
Deliver blended learning (classroom, bite-size, on-the-job and virtual sessions) across multiple venues.
Work closely with Managers to schedule sessions with minimal disruption to operations.
Evaluate training effectiveness through feedback, assessments and on-the-floor observations.
Champion 1Huddle, supporting site champions and monitoring engagement and results.
Partner with Operations Leadership and People Practices to ensure alignment and accurate development tracking.
Lead and support a small team of on-site trainers, ensuring consistency and high-quality delivery.
Use LMS platforms to track training records and explore new digital learning tools.
Continuously refresh content based on feedback, operational changes and new technologies.
About You Experience in operational training or L&D within hospitality or another service-led industry.
Strong operational floor experience ideally someone who has progressed from waiter/server to supervisory or Restaurant/Duty Manager level.
Confident delivering hands-on, floor-based training in a busy environment.
Skilled in designing engaging, practical learning content.
Proactive, organised and comfortable working across multiple sites.
Strong communication and stakeholder management skills.
Familiar with digital learning tools (LMS, 1Huddle, e-learning).
Passionate about people development and elevating guest experience.
Benefits Dine & Delight: 50% off food and beverage across all our restaurants including takeaway.
Weve Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance.
Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day.
Share the Experience: Up to £750 through our Refer a Friend scheme.
Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service.
Grow With Us: Leadership development, certifications and international career opportunities.
Giving Back: Charity, community and sustainability initiatives.
Time to Recharge: 28 days holiday (increasing with service) plus participation in our bonus scheme
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