Sales Support Administrator (x 2) - Permanent - Preston (PR2) - £28,000-29,000 per annum
KPI Recruiting are proud to be supporting a reputable company based in the Preson area, seeking a Sales Support Administrator to join their team on a full-time, permanent basis.
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o Delivered customer support through and email, responding promptly to enquiries
o Advised customers on products, prepared quotations, and resolved technical or usage issues
o Developed and sustained strong relationships with B2B clients
o Processed sales orders for bespoke products accurately within the ERP system
o Managed complex orders involving detailed measurements, including converting imperial units to metric
o Interpreted customer drawings using CAD software while maintaining an extensive technical product range
o Oversaw orders from initial placement through to completion, addressing any after-sales queries or complaints
o Investigated order-related issues such as missing deliveries, liaising with couriers and arranging replacements or refunds when required
o Coordinated with internal teams to resolve order discrepancies and maintain high levels of customer satisfaction
o Contributed to team meetings by sharing ideas to enhance sales processes and customer service standards
Working hours between 8:30am and 5:30pm, totalling 37.5 hours per week.
Company Benefits:
* 25 days annual leave plus Bank Holidays
* Performance-based bonus scheme
* Free on-site parking
* Pension plan and health benefits
* Childcare vouchers and cycle-to-work scheme
* Ongoing training and development opportunities
* Employee discounts
* Opportunity to earn additional holiday for 100% attendance
APPLY NOW! or contact the Commercial Team on 01942 597215 / GemmaPkpir.co.uk
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted
INDCOM