Who we are
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities.
Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire. Want to see more? Click Here to take a look at our website www.llys-y-fran.co.uk/
What you’ll be responsible for
Your role is to support the Activity team to safeguard and assist customers who undertake watersports, land based or team building activities; ensuring a high standard of health and safety at all times. Activity Centres are open 7 days a week and you will be expected to work evenings, weekends and bank holidays.
1. Deliver excellent customer service by welcoming visitors, assisting throughout their visit and projecting a positive image of Welsh Water at all times.
2. Support the delivery of high‑quality land and water‑based activities, including team‑building programmes, in line with NGB and Welsh Water requirements.
3. Manage activity equipment hire, including customer check‑in, handling bookings and enquiries, taking payments and delivering effective safety briefings.
4. Work proactively as part of a team to set up, operate and pack away site facilities, supporting customers using equipment on site.
5. Ensure the safety of all site users by enforcing site rules, maintaining water safety standards and following procedures for incident reporting.
6. Maintain activity equipment to a high standard, ensuring cleanliness, security, repair and continuous availability throughout the season.
7. Support reservoir safety, biosecurity and general site upkeep in collaboration with the Ranger team, including litter picking, cleaning and basic maintenance.
8. Work collaboratively with third‑party organisations, including wildlife charities, volunteer groups and partner organisations.
9. Support conservation, education, public access and recreational activities, events and open days.
10. Provide flexible support to other departments (e.g. café or Ranger team) and undertake other duties as required to meet business needs.
Who you’ll work with
Internal
• Activity Manager
• Deputy Activity Manager
• Senior Activity Instructor
• Activity Instructor
• Receptionist
• Visitor Attraction Staff
External
• Members of the public
• School, youth and community groups
• Local landowners and farmers
About you
Essential Knowledge & Experience
11. Water safety knowledge
12. Experience of working with the general public
13. Excellent communication and interpersonal skills
14. Enthusiastic about putting our customers first every day
15. Ability to work on own initiative
16. IT literate – we use a variety of computer systems which we will teach you
17. Always honest and professional
The following qualifications or skills would be preferable but are not essential for this role:
• Appropriate National Governing Body (NGB) Certification in designated water sports discipline. e.g. RYAStart Windsurfing / Sailing
• Current Recognised First Aid Certificate/British Canoe Union (BCU) Qualification
• Experience delivering water or land-based activities
• Lifeguard Qualification
Good to know
7 new seasonal casual vacancies to start ASAP!
For an informal discussion about this role, please contact: Dylan: dylan.fletcher@dwrcymru.com and enter the job ID [8260] in the subject title line.
Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
Benefits
We have great benefits, including:
· Annual pay review
· Staff Discounts at our visitor attractions
· Full training given and uniform provided
· Beautiful working location
· Flexible working hours
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019.
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