We’re recruiting for Customer Service Advisors to earn up to £25,717 per annum. Customer Service Advisor benefits: * Potential for overtime at excellent rates * Enrolment into our Pension Scheme with a generous company contribution * Free onsite car parking and great public transport links * Annual leave of 25 days, increasing with service bank holiday entitlement * Fully supported and structured training programme * Reward and recognition scheme * Employment benefits package including free tickets to local tourist attractions * Potential of hybrid working arrangements with a mix of home and office working Training is included to prepare you for this role Customer Service Advisor role: * Delivering excellent customer experience in line with the company’s Quality Framework * Act as the primary point of contact for our customers, providing advice and guidance through a variety of multichannel communication; primarily telephone, but also including email, SMS text, social media, and webchat. * Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve customer enquiries. * Input quality and accurate information into core IT systems, to enable colleagues to respond to our customers with a resolution and in a timely manner. * Liaise with internal departments and external companies to ensure a seamless and consistent service for our customers Customer Service Advisor pay: £24,667 - £25,717 per annum