Overview
The contract comprises of 3 restaurants, 5 cafes, vending fleet and hospitality. The location is spread over a 12 acre estate with circa 3000 employees. Part of a national group contract. The successful candidate will lead a team of 38 employees over a 5 day operations (M‑F). Given the size of the estate, some experience in logistics would be beneficial but not essential.
Key Responsibilities
* Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
* Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
* Continually look to develop your team through mentoring, training, recognition, and empowerment.
* Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
* Achieve business‑critical KPIs including Health and Safety, Sustainability, Financial and Governance. We work together as a team to lead by example, protecting the planet and supporting local communities.
* The successful candidate will be able to demonstrate a dynamic, forward‑thinking approach to be able to manage multiple client relationships, provide visionary thinking and the ability to work through any stumbling blocks to deliver meaningful change. Experience in managing multiple outlets and delivering projects from conception is an advantage.
Qualifications & Requirements
* Previous experience commensurate with role.
* Driving licence essential.
* Have a contagious passion for food and customer service.
* You draw satisfaction from managing, training, and supporting a team.
* Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance.
* Excellent delegation and influencing skills.
* Ability to prioritise multiple projects in a fast‑paced, multi‑faced, creative environment and work well under pressure.
* Meticulous organisational abilities; high attention to detail.
* Concise and effective verbal and written communication.
* Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
* Excellent strategic thinking and critical reasoning skills.
* Works according to the BaxterStorey core values.
Inclusivity Statement
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
Disability Confident
Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to the company site.
Benefits
* 28 Days holiday including bank holidays.
* Plus your birthday off.
* Bupa Single Cover.
* 3 volunteering days.
* 3 days grandparent leave.
* 24 weeks enhanced maternity leave.
* Secondary carer leave.
* Wedding/commitment day leave.
* Free meals on shift.
* Bespoke training and development opportunities.
* Apprenticeships opportunities for all experience levels.
* Pension and life insurance.
* Discounts available on our Perkbox app; high street shops, holidays & cinema.
* Wellbeing hub.
* Access to employee assistance programme.
* Cycle to work scheme.
About the Role
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.
#J-18808-Ljbffr