Love tech? Thrive on helping customers win? Enjoy hitting targets while solving real problems? This could be your next move.
As a Customer Success Technical Advisor, you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting with commercial awareness — making sure customers get the most from their products while spotting opportunities to upsell and cross-sell where it genuinely adds value.
You’ll be part of a fast-paced, supportive technical team where great service and strong results go hand in hand.
What you’ll be doing:
* Delivering expert technical support across hosting, email, and related products
* Resolving customer queries quickly and confidently via phone and ticketing systems
* Guiding customers through setup, configuration, features, and best practices
* Helping customers optimise their product setup to maximise value and performance
* Identifying opportunities to upsell or cross-sell products that enhance the customer experience
* Working closely with sales and product teams to resolve complex issues and improve services
* Contributing to team sales, retention, and performance targets
* Keeping customers informed about new features and product updates
* Maintaining accurate records of customer interactions and resolutions
* Staying up to date with industry trends and emerging technologies
What you’ll bring:
* Experience in customer support, ideally phone-based and within a commercial or sales-driven environment
* Strong communication, active listening, and problem-solving skills
* Confidence building rapport and delivering solutions that drive customer success
* Familiarity with CMS and ticketing systems, plus basic billing or account processes
* A customer-first mindset with a genuine passion for helping people succeed
Key competencies:
* Outstanding customer service
* Results-driven mindset
* Team collaboration
* Ability to work at pace and meet tight deadlines
* Self-motivation and initiative
* Strong attention to detail
Working hours:
* Monday to Friday between 6am – 7pm, on rotating shifts
* Core shifts: 8am – 4:30pm or 9am – 5:30pm
* Occasional shifts (with notice): 6am – 2pm or 11am – 7pm
* Weekends (with notice): 8am – 4pm (remote)
* Remote working available on Fridays
Training & support:
* Full training and ongoing support provided
* Initial training delivered in-office, Monday to Friday, 9am – 5:30pm