Job Title: Night Assistant
Contract Type: Permanent
Salary: £26,227.50 per annum plus 10% Night Allowance
Working Hours: 37.5 hours per week, full time
Working Pattern: Shifts over 7 days
Location: Vaughan House, Guildford
The difference you will make as a Night Assistant
Undertaking a range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high‑quality service, you will work collaboratively as part of a committed team to ensure the safety, security and support of all customers using the service. Duties will include operating and implementing security, fire and telephone systems, cleaning communal areas and rooms as required, and completing regular checks of the property and reporting repairs and maintenance issues.
About you
* Experience working with vulnerable client groups
* Experience of, and ability to lone work at night
* IT skills including basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
Why Riverside?
Riverside is a housing association that has revitalised neighbourhoods for 90 years, providing affordable residential and retirement homes and a range of services from homelessness to retirement living. With a portfolio of over 75,000 homes across the UK, we seek committed people to support communities.
Benefits
* Competitive pay and generous pension
* 25 days holiday plus bank holidays
* Investment in learning, personal development and technology
* A wide range of benefits
Diversity and Inclusion
We are inclusive. We value diversity in all its forms and foster a workplace where all individuals are respected, empowered and heard. Our commitment to inclusivity drives our success and enriches the lives of customers and colleagues.
Disability Confident Employer & Guaranteed Interview Scheme
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview.
Role Profile
Ensure our customers are always safe by:
* Operating and implementing the night security systems, fire alarm system and telephone system, ensuring overall safety and security of the service
* Having awareness of support needs, contributing as directed to the delivery of agreed outcomes
* Responding to any issues, alerts or faults of the night security system or other systems and reporting as appropriate to the relevant manager as per the procedure
* Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure
* Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises
* Communicating effectively with visitors and customers to ensure they are compliant with visitor procedures
* Maintaining an inviting reception area as per the Psychologically Informed Environment standards
* Monitoring all activity within the premises/service at night, responding and reporting appropriately and effectively to any incidents, including anti‑social behaviour as per procedure
* Advising customers who may have safety issues during the night
* Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the premises
* Advising management promptly of any signs or risks, problems or issues, by following the appropriate policy/procedure and being fully aware of safeguarding procedures
* Cleaning rooms and communal areas as required
* Completing checks of the property and reporting repairs or maintenance issues appropriately
* Providing effective customer service related to tenancy enquiries, e.g., distribution of post and rent payments
* Ensuring information related to logs, reports and records is all effectively and accurately recorded
* Effectively supporting the Housing Team and Service Managers with administrative support to provide a high‑quality service
Additional Information
* Work to a rota on a night shift basis
* Travel to different properties within a defined area as and when required
* Use the Lone Worker system as required by policy or risk assessment to maintain safe working requirements
* Ensure customers are always safe – conducting all duties within Riverside’s Policy and Procedure framework
* Act and respond to any concerns regarding health, wellbeing, safety or safeguarding of customers in accordance with policies and procedure, regulatory guidance and best practice
* Role model Our Riverside Way, ensuring our ways of working are embedded in all we do and supporting the delivery of our aspired culture
* Ensure equality and diversity policies are adhered to in all aspects of service delivery and employment
* Participate in team meetings, attend regular supervisions and reflective practice sessions
* Undertake regular training and take responsibility for continuous development to enable role safe delivery
* Keep up to date with local or organisational policies, procedures and information via Riverside’s SharePoint sites, emails or correspondence
* From time to time, be required to undertake additional duties and responsibilities in consultation with line manager
Person specification
Essential Knowledge & Experience
* Understanding of barriers faced by vulnerable and diverse customer groups and individuals with complex needs
* Experience of, and ability to lone work at night
* Experience of working in a team
* Ability to clean rooms and communal areas
* Ability to communicate positively with others and demonstrate an empathetic, calm, flexible, resilient, can‑do attitude
* Experience organising tasks and planning time whilst dealing with people and sometimes difficult or tense situations
* Able to undertake training required for the role
* Ability to use initiative and have confidence to make decisions and follow through on actions required
* Basic administrative and IT skills, and attention to detail, to maintain records and in‑house systems
Desirable
* Experience working with vulnerable and diverse customer groups or individuals with complex needs
* Personal lived experience of homelessness, mental health issues or substance misuse
* Previous experience using CCTV equipment and ensuring building safety
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