Assessment Specialist Support Manager * Salary: £28,800 - £37,425 * Location: Cambridge, Hybrid (weekly attendance in Cambridge required) * Contract: Permanent, Full time (35 hours per week) Shape the Future of Assessment: Lead with Excellence as our Assessment Specialist Support Manager. Are you ready to take on a role that is at the heart of our educational assessment integrity? We are looking to recruit an Assessment Specialist Support Manager who will be the cornerstone in ensuring the quality and reliability of our assessments, impacting millions of learners globally. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role As the Assessment Specialist Support Manager, you will be responsible for the engagement, recruitment, and management of Assessment Specialists, ensuring that our exams are marked to the highest regulatory standards. Key Accountabilities: * Leadership & Management: You will ensure that your team and indirect reports execute a variety of documented, business-critical processes accurately and within set timescales * Systems Mastery: Oversee the use of a wide range of systems and processing platforms, ensuring tasks are completed efficiently and customer queries are addressed promptly. * Quality & Standards: Be pivotal in defining and implementing KPI's and trend reports to support business compliance and process accuracy * Innovation & Improvement: Identify and lead the implementation of process improvements and projects, enhancing customer service, accuracy, and profitability * Customer Service & Collaboration: Develop and maintain a deep understanding of internal and external customer needs, ensuring clear and informative communication and success exam delivery through collaboration About you You will be a leader who is adept with Microsoft Office products like Outlook, Word, Excel, and Teams, and who brings a logical and methodical approach to the workplace. As the Assessment Specialist Support Manager, your high attention to detail and problem-solving skills will be crucial as you oversee the documentation and implementation of our processes. Your ability to identify and implement process improvements will be key to our continuous growth and improvement. You will be responsible for providing a high level of customer service while managing multiple processes and systems. A strategic thinker, working effectively under pressure with the ability to adapt quickly to change. If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being Sunday 20th July and interviews are scheduled to take place week commencing 28th July. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements