Client Care Co-Ordinator
Who we are
Kingsley Bond is a leading law firm specializing in property law and conveyancing services. We pride ourselves on delivering exceptional client service and expert legal advice. Our team is known for its professionalism, integrity, and commitment to excellence.
Role Overview
We're offering an exciting opportunity for a Client Care Co-Ordinator to join our team.
No prior legal experience? No problem. We will provide full training and ongoing support to help you build your skills and succeed in the role. All we ask for is a positive attitude, a willingness to learn, and strong organisational and communication skills.
Key Responsibilities
The key responsibilities for this role are set out below, although this list is not exhaustive and there may be other responsibilities which are not listed.
* Communicate effectively with clients across various channels, supporting them with their queries and providing a high level of customer service at all times.
* Communicate effectively with fee earners across the business in order to respond to client queries.
* Obtain and process client and enquiry information accurately and securely using the Case Management System (full training will be provided).
* Organise query response timings in line with any business processes, also taking into account regulatory obligations.
* Support department leads (conveyancing and risk/compliance) with administrative tasks (mortgage panel deadlines, offer receipts and Land Registry.
* Monitor client feedback (Google Reviews/Review Solicitor etc.).
* Implement Projects and Guidance to increase customer feedback scores and reduce complaints.
Candidate Profile
* Excellent and confident communication skills, both written and verbal.
* Well organised and able to independently prioritise workloads to meet business and regulatory service levels.
* Comfortable communicating with people of all levels (lay clients, fee earners, assistants and Directors).
Contract Details and Benefits
* 20 days annual leave, plus 8 public holidays and seasonal office closure
* Employee Pension Scheme
* Hybrid working
* Seasonal company events
Hybrid Working
Our approach to Hybrid Working is agreed on a case by case basis and in accordance with the line manager's requirements. For the role of Client Care Co-Ordinator, the requirement will be that they initially attend the office full-time whilst learning our systems and process, after which they will spend at least three days per week in the Head Office in Godstone, with the rest of the time working remotely. A degree of flexibility is required with regards to this arrangement as the role holder may need to attend the offices more regularly.
Our Recruitment Process
Our recruitment process is as follows:
* Stage 1 – screening call with HR
* Stage 2 – in person interview at our Godstone, Surrey Office
Commitment to Diversity, Equity & Inclusion
As an employer, we are committed to promoting equal opportunities during employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. Our policy is to treat all job applicants in the same way, regardless of their age, gender or gender reassignment, marital or civil partnership status, sexual orientation, race, nationality, religion or belief, ethnic origin or disability. This is a non-exhaustive list.
A copy of our Recruitment Policy and our Diversity, Equity & Inclusion Policy can be made available to candidates upon request.
Please let us know in advance of your interview(s) if you require reasonable accommodations to assist you in the recruitment process and we will be happy to support you. Please contact for a confidential discussion.
Job Types: Full-time, Freelance
Pay: Up to £28,000.00 per year
Benefits:
* Company events
* Company pension
Work Location: Hybrid remote in Godstone RH9 8BF
Reference ID: ClientCareCoordinator August2025