To provide a 24-hour support service for female and male victims who have been subjected to domestic abuse. The post holder will work directly with individuals offering crisis intervention, information, support, and advocacy services.
MAIN TASKS AND RESPONSIBILITIES:
· As an employee with CHADD (Churches Housing Association of Dudley and District, you will provide the highest possible standard of support to women, children and male victims who are or who have experienced domestic abuse.
· To ensure, along with other employees, that families are welcomed and supported on their arrival and during their stay in refuge.
· To maintain accurate and up to date records in accordance with CHADD's policies and procedures.
· To ensure all relevant paperwork is completed, and client's individual needs are being met by carrying our risk assessments and undertaking support planning in consultation with clients.
· To maintain confidentiality of individuals accessing the service, and ensure that all confidentiality agreements are signed, and database entries accurately updated in line with GDPR requirements.
· To provide practical and emotional support to clients who are living in refuge.
· To provide support with applications for benefits, grants and registration with health services.
· To ensure that the terms of the Occupancy Agreement and Refuge Rules are adhered to, which will involve collecting service charges from clients who are staying with us.
· Facilitate a safe and positive environment for women and children living in refuge.
· To facilitate a regular social group in conjunction with clients
· To facilitate group work for women or undertake training to do so
· Promote effective partnership working and develop strong links with professionals from external agencies and members of the community to maximise the support available to residents.
· In consultation with women, you will organise appointments with relevant agencies and accompany them if required.
· Encourage and empower women to maintain their independence and use appropriate partnership services to meet their individual needs.
· To provide information on local activities and events to assist families to integrate into the local community.
· To assist women to move on from refuge into their new accommodation by assisting with housing applications and offer Follow-on Support in the new tenancy.
· Ensuring that refuge premises are cleaned, when vacated, fully equipped, ready for occupation and good standards of infection control are maintained along with a Covid-19 Risk Assessment.
· Ensuring that health and safety, repairs and maintenance of the refuge and gardens are dealt with appropriately.
· Having the ability to work on your own initiative but also liaise closely with other employees to ensure all aspects of the service are covered, which includes working flexibly to meet the needs of the service.
· To meet annual targets as part of the Staff Team and, agree the targets in partnership with the Manager/Service Manager and regularly reviewing progress as part of a development plan.
· To ensure accurate record keeping on our internal system and ensure that case notes are accurate.
· Participate in Team Meetings.
· To work closely with the Staff Team to develop and sustain relationships with a range of funders, partners, policymakers, and other external stakeholders.
· To participate in the monitoring, evaluation, reporting and continuous improvement of CHADD services.
· To promote the work of CHADD and the rights and needs of women who experience domestic abuse with other service providers and policy makers.
· Always maintaining professional boundaries when working with service users, staff and external bodies in accordance with CHADDs policies and procedures
· Attend relevant trainings to promote your professional development and enhance knowledge base.
· Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training
General
. Salary plus sleep-In allowance
· Full UK driving licence and access to own transport is essential for this post
· This post will be subject to an enhanced DBS check
· This vacancy is open to females only (Exempt under the Equality Act 2010, pursuant to schedule 9, Part 1)
· Commitment to equal opportunities and anti-discriminatory practice
Job Types: Full-time, Part-time, Permanent
Pay: £13.04 per hour
Benefits:
* Company pension
* Health & wellbeing programme
* On-site parking
* Sick pay
Work Location: In person