To enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.
Driven to provide outstanding customer service. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
Always thinking of improvements that will improve customer service, balance costs and drive excellence
Resolve product or service problems by clarifying the customer's complaint; following up to ensure resolution and assist in closing all customer complaints within 2 months.
System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
Participates in Supply Chain projects as and when required
Language: Fluent in French, Spanish or Italian would be beneficial
Export principles in Europe and ROW including Export documentation and import principles into the UK (domestic customers)
SAP - ERP Platform knowledge, Excel, Word, PowerPoint and Outlook