The Property Services, Internal Maintenance Service (IMS) are responsible for conducting high quality repairs and maintenance on our customers’ homes across the geographical footprint of emh homes.
Principal Duties and Responsibilities:
* To work in an effective and efficient manner at all times and to inform line management at the earliest opportunity, or any other nominated person, where this is not possible
* To be responsible for keeping a clean and tidy appearance and ensuring that any IMS vehicles or equipment are kept clean in good order, if allocated one.
* Every attempt must be made to prevent theft of vehicle and equipment
* To use existing and future technology as necessary to effectively carry out work or improve the efficiency of the service
* To meet the Apprentice Mentor/Team Leader/Works Manager as required, at a specified time to receive work instruction
* To participate at team meetings to ensure continuous improvement of performance at Property Services and be willing to learn and contribute to the development of the IMS as and when required throughout the duration of the apprenticeship.
* To make and receive telephone calls/messages as required. To acknowledge these calls and respond accordingly
* To be aware of responsibilities when entering properties, (including to keep tenants informed, and on completion of job to leave tenants property in a clean and tidy condition)
* To attend a designated college course and work to and achieve all theoretical and practical requirements set out by the college
* You will be expected to undergo designated training sessions as necessary, which may be out of normal working hours and/or at other establishments as may be required
To ensure all duties carried out comply with:
* Current Health and Safety issues
* Working conditions normally inherent in the job
* Customer care standards
* EMH homes and EMH group policies and procedure, specifications, quality standard and work rules
You will be expected to contribute and work towards on-going polices on Community Development, Value for Money, Environmental Issues, Crime and Disorder and Equal Opportunities.
To carry out reasonable additional duties/responsibilities where necessary and to accept other such duties as requested by the Works Manager/Team Leader/Apprentice Mentor.
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