Responsibilities:
1. Maximise the commercial potential of the Gatehouse Way store through a strong retail offer and excellent customer experience
2. Lead, motivate and develop an experienced team of staff and volunteers to achieve income targets
3. Drive sales, profit, Gift Aid sign-ups and Hospice Lottery participation
4. Recruit, induct, train and retain volunteers, creating a positive and inclusive environment
5. Manage stock effectively, with a strong focus on donated goods and visual merchandising
6. Line manage the store team, including performance reviews, KPIs and development plans
7. Ensure high standards of compliance, health & safety and brand presentation
About You
We're looking for a confident and motivated Retail Store Manager with experience in either charity retail or commercial retail.
You will bring:
8. Proven experience managing a large team in charity retail or commercial retail
9. A strong track record of achieving and exceeding sales targets
10. Experience working with and supporting volunteers
11. Excellent people management and leadership skills
12. A passion for donated stock, sustainability and ethical retail
13. A positive, solution-focused and "can-do" attitude
14. Strong organisational skills, particularly around stock management
Benefits:
15. Competitive salary of £30,176.55 per annum
16. Workplace pension - 5% employer contribution (option to increase to 6%)
17. 26 days annual leave plus bank holidays, increasing with service
18. Generous company sick pay
19. Enhanced maternity, paternity and adoption leave
20. Access to Smart Health, including 24/7 online GP
21. Employee Assistance Programme
22. Life assurance (3x salary)
23. Membership of the Blue Light Card discount scheme
24. Supportive culture with a strong focus on work-life balance
Apply Now
If you're an experienced Store Manager looking for a rewarding role where retail skills meet community impact, we would love to hear from you.