The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL’s Bakeries nationwide. As our teams grow, we seek our next Customer Care Administrator to join our team. We Care About a Job Well Done Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care About Baking At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care About Each Other We always act with respect, empathy, and support to our employees, neighbours and customers. We Care About Community We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. Every day is different at The Bread Factory, but here are some of the things you will be doing: You will be the first point of contact for all customers of The Bread Factory and successfully answer any incoming inquiries. You will also be able to drive excellent customer care at all times, as well as promote products and ensure customers are satisfied with their orders. You will report to the Head of Sales and Customer Care, and work closely with our Account Manager. Our team tells us you will be a great addition if you have experience in: Receiving orders over the phone, email, text, and WhatsApp. Use of CRM system to input orders, organise rounds, and price increases. Advising customers on product range and upselling where possible. Dealing with complaints from customers in a timely manner. Liaising with accounts for any invoicing queries. Liaising with the logistics team for any delivery queries. Ability to work at pace, and work well under pressure. Excellent IT computer skills. Excellent telephone manner and verbal/written communication skills. What’s In It For You Professional growth, learning, and development opportunities. 25 days plus bank holidays. 24-hour GP service Enhanced maternity and paternity pay Grandparents leave Wellbeing programmes Cycle-to-work schemes Full-time – 40 hours per week