Crowne Plaza Harrogate
Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then let's talk.
Responsibilities
We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.
As our Hotel Operations Manager, you will work closely with the General Manager and drive excellence throughout the hotel. Ensuring seamless guest experiences and upholding brand standards will be at the heart of your day‑to‑day activities. By collaborating with your department heads you will maximize commercial results, maintain a safe and secure environment for our guests and team, and enhance employee engagement.
Requirements
* Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
* Strong leadership skills with the ability to motivate and empower team members.
* Excellent communication, interpersonal, and problem‑solving abilities.
* In‑depth understanding of hotel operations and guest satisfaction.
* A passion for hospitality and a relentless commitment to excellence.
Benefits
* Competitive rates of pay.
* Exclusive discounts for you, your friends, and family.
* Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty.
* Access to high‑street discounts on a range of shops, experiences and more.
* Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme.
* Generous refer‑a‑friend bonuses, starting at £250.
Health & Wellbeing
* A calendar of wellness activities – from healthy lunches to wellbeing walks and pay‑day treats, not forgetting our annual #HealthyHabits campaign.
* Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
* Healthcare Cash Plan options, from just £5 per month.
Career Growth
* Fully funded apprenticeship programmes.
* Internal development programmes, designed to support you as you grow within your role.
* Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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