PT French and/or Dutch Speaking Customer Service Advisor
* £13.00ph (inc. to £15.00ph after probation)
Please get in touch if you would like to discuss this role
Our client is seeking to recruit a Native French and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‑focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed. This is a part‑time role, working 20 hours a week. Your working pattern will be Monday‑Friday 1pm – 5pm. All working hours are office based.
PLEASE NOTE: from April to October, you should be available to switch one weekday shift to a Saturday shift every other week (home‑based 3pm-7pm).
Key Duties
* Reply to customer enquiries, primarily via email, but also by phone when required
* Amend bookings and manage/address special requests
* Pro‑actively deal with any customer issues arising
* Addressing customer complaints, escalating where necessary
* Providing additional support to the team during quieter periods. This can include assisting with translation work
Key Skills and Experience
* Fluent German and/or Dutch speaker (both written and spoken)
* Demonstrable experience with Customer Service/Administrative based roles
* Previous experience within the Travel industry would be advantageous
* Self‑starter, motivated with a positive ‘can‑do’ attitude
* Well‑organised with the ability to prioritise workload
* Great customer‑focused manner, effective communicator
* Strong attention to detail
* Good problem‑solving skills
* Good IT skills with competency in MS Office
* Committed and hard‑working with a flexible approach
Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.
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