Company Overview
WA CARR & SON is a growing Event Equipment Hire company that offers comprehensive services from Marquee's to furniture, Staging and More.
Summary
We are seeking a highly organised and proactive Office & Client Services Manager to oversee the smooth running of the office, manage client enquiries, and coordinate workflow across the business.
This role is the central communication hub of WA Carr & Son, ensuring clients are always responded to quickly and professionally, enquiries are logged and tracked, and internal tasks are distributed efficiently. You'll work closely with the Warehouse Manager to make sure client requests and orders are passed across accurately, while supporting the Managing Director by freeing him to focus on sales and client relationships.
Responsibilities
Client Enquiries & Communication
* Act as the first point of contact for all inbound enquiries (phone, email, website, HubSpot).
* Ensure all client communications are handled promptly, with outstanding service.
* Log and track enquiries through HubSpot CRM, escalating where necessary.
* Prepare and send quotes, confirmations, and client paperwork.
* Maintain professionalism and consistency in tone of communication across all client touchpoints.
* Analyze client feedback to continuously improve service offerings.
Office Management & Coordination
* Manage the office inbox, phone lines, and calendar.
* Distribute workload between the office and warehouse teams.
* Ensure the Warehouse Manager has all the information needed to deliver jobs accurately.
* Keep internal systems and dashboards up to date (HubSpot, sales reporting, etc.).
* Support health & safety and compliance admin (logging incidents, maintaining records).
* Manage subscriptions, software accounts, and supplier correspondence relating to office systems.
Administration & Support
* Maintain filing, document templates, and records.
* Support reporting and management updates (weekly/monthly summaries).
* Oversee office supplies and ensure the working environment is well-organised.
* Support the Managing Director with administrative tasks to allow focus on sales and client relationships
Key Skills & Attributes
* Strong organisational skills and attention to detail.
* Excellent communication and client service skills.
* Ability to multitask and prioritise effectively.
* Confident using CRM systems (HubSpot experience desirable).
* Proficient in Microsoft Office (Excel, Word, Outlook).
* Professional, approachable, and solutions-driven.
* Previous experience in events, hiring, or client-facing admin role is desirable but not essential.
Some words from the director:
We are looking for someone who is excited to be part of a growing company and who sees this role as the start of a long-term career with us. The ideal candidate will thrive in a fast-paced environment, take ownership of their role, and look for ways to add value as the business scales.
They should be highly organised and proactive, with a natural ability to keep clients happy and the office running smoothly. More importantly, they should be a forward-thinking individual who embraces technology and tools that make the business more efficient, from CRM systems and AI-powered solutions to streamlined workflows.
This person will not just manage today's workload, but also constantly ask "how can this be done better?" and implement improvements that save time, reduce mistakes, and improve client experience.
What We Offer
* Competitive salary
* Opportunity to play a key role in a growing events business
* Hands-on experience in a dynamic and creative industry
* Collaborative environment, working closely with leadership
Future Development
This role is intended to allow the Managing Director to step back from day-to-day order management and focus fully on sales and client relationships. As the business grows, there is scope for this role to develop into a senior office management or operations leadership position.
Job Type: Full-time
Pay: £35,000.00-£38,000.00 per year
Work Location: In person
Application deadline: 06/09/2025
Expected start date: 15/09/2025