Wakefield, United Kingdom
Dunfermline, United Kingdom
As a Mortgage Advice Manager you will motivate, lead, and supervise a team of Mortgage Advisers across Mortgage Distribution, to deliver outstanding service safely. This is an excellent leadership opportunity for a motivated individual to further develop their skills and support the development of our Mortgage Advisers.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
This is a 12 month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Wakefield, Swindon, Bournemouth or Northampton office.Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Uncompromisingly Customer, whatever our role
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Thomas Collinson and the main recruitment contact is Jemma Ives.
What you’ll be doing
On a daily basis, your responsibilities will include supervising, managing and leading a team of Mortgage Advisers to deliver an outstanding member experience efficiently, ensuring maximum productivity whilst maintaining a strong controls environment and identifying developmental needs within a team of Mortgage Advisers. You’ll also provide effective coaching solutions to ensure that our members receive a suitable recommendation that meets the mortgage and insurance needs required.
You will take full accountability for your own time, working independently and as part of a team. You will have an adaptable and flexible approach, be resilient, and use your initiative in order to find solutions to problems.
Additionally, you’ll be able to demonstrate effective communication skills with colleagues in all roles, including listening, non-verbal, and written communication. You will be effective in proactively building relationships with stakeholders across the Society.
About you
The minimum requirements for this role are:
* A certificate in Mortgage Advice and Practice (CeMAP) qualification – all three modules
* Recent experience and successful track record of effective supervision, management, and leadership in a regulated environment
* Recent experience working within mortgage advice
* Knowledge of how our streamlined advice structure works
* Strong working knowledge and application of the Employee Development Scheme (EDS)
* Compliance with the annual fitness and propriety requirements
* Knowledge of the housing and mortgage markets within the United Kingdom
* Knowledge of the Society’s products, services, policies, and procedures
* An understanding of the mandatory requirement IDD Continuing Professional Development
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
* Job Identification 2565
* Apply Before 04/06/2026, 10:55 PM
* Locations 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB
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