Job Description
Our client based in Bury St. Edmunds, Suffolk are looking for a Warehouse Technical Support Specialist to join their team.
In this role you will be responsible for providing hardware and software support in daily warehouse operations, including troubleshooting system errors related to order processing and task execution. The ideal candidate will have previous experience in resolving basic issues with computers, network equipment and AGV robots. Programming skills are desired however, strong problem solving skills in a warehouse context and basic IT knowledge are essential.
Key Responsibilities
* Monitor and resolve errors in the warehouse management system (WMS/WES) during order processing and task execution.
* Provide first-level technical support for computers, network connectivity, and related devices.
* Perform basic troubleshooting and maintenance of AGV robots (e.g., rebooting, checking connections).
* Collaborate with the headquarters team to report and resolve complex technical issues.
* Ensure warehouse equipment operates smoothly, minimizing downtime.
* Document technical issues and maintain updated records.
Requirements
* Prior experience in warehouse IT support or a technical role is preferred.
* Basic maintenance skills for hardware such as computers.
* Ability to learn quickly and adapt to the technical needs of a warehouse environment.
* No programming skills required, but an interest in and patience with technical issues is essential.
Added Bonus Qualifications
* Experience working in a smart warehouse environment.
* The ability to communicate in basic Chinese (as the headquarters are in based in China)
Job Types: Full-time, Temp to perm
Pay: £35,000.00-£40,000.00 per year
Benefits
* On-site parking
Schedule
* Monday to Friday
Experience
* IT support: 1 year (required)
Work Location: In person
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