Klarent Hospitality are recruiting for a Food & Beverage Operative at DoubleTree by Hilton Glasgow Central.
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role
* Food & Beverage Operative supports their team in delivering exceptional customer service
* Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
* You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
* Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
* Have a visible presence within your working area
* Ensure that all customer requests and queries are responded to promptly and effectively
* Able to learn from points of complaints to enhance future customer service
* Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
* Have a good insight knowledge of hotel and the hotel’s products
Requirements
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Good organisational / time management skills
* Resilient, creativity, able multitask and can work under pressure
* Good command of English language to enable communication with the team
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences all the time
Situated a ten minute walk from the mainline railway stations, Glasgow Queen Street Station and Glasgow Central, a fifteen minute drive from Glasgow International Airport, DoubleTree by Hilton Glasgow Central is perfectly placed for exploring exciting attractions in the city centre and beyond.
From history to culture, and the best shopping outside of London, visitors can experience the heart of Glasgow a stone's throw away from the hotel. Catch a performance of Scottish Opera at the Theatre Royal, discover beauty and heritage at the People’s Palace, or immerse in arts and artefacts at the museums or galleries.
#J-18808-Ljbffr