Join Crerar Hotels Where Passion Meets Hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests and that starts with YOU ! Whether youre an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District. As an Assistant Manager at the Balmoral Arms (5* Country Inn), youll play a pivotal role in supporting the General & Deputy General Manager in delivering exceptional service accross the business and maintaining high standards. Your passion for good food, drink & people and excellent service will be key, as will your strong admin skills, personal organisation, and sales abilities. Youll assist in managing budgets and ensuring profitability, in line with the hotels goals. Your leadership will be vital in developing and guiding the team, setting clear quality standards, and handling day-to-day operations, including stock management, promotional activities, and overseeing the bar display. You'll also be responsible for resolving customer complaints quickly and to their satisfaction while ensuring compliance with relevant legislation. This is an exciting opportunity to be a key player in a dynamic and customer-focused environment. Departments that you will lead include reception, housekeeping, reservations, F&B & accounts admin. So ideally applicants will have experience within a hotel admin setting as well as operation skills. This is a hands on role leading from the front, while undertaking admin duties such as reservatrions, rota, GP, invoicing and so on. We are a small but busy operation where the people are at the heart of what we deliver. Key Responsibilities: Support the GM and DGM in overseeing all hotel operations, with a focus on Reservations, Reception, and Accounts/Finance. Act as a key point of contact for departmental managers, ensuring effective communication and collaboration across teams. Maintain high standards of guest service and satisfaction by supporting front-line teams and responding to guest feedback. Assist in managing staffing, training, and performance across departments. Monitor operational costs and budgets, helping to ensure efficiency and profitability. Step in to lead shifts and departmental functions as required, especially in the absence of senior management. About You: Previous experience in a supervisory or assistant management role in hospitality or hotel operations. A working knowledge of multiple hotel departments is highly desirable. Strong leadership, organizational, and problem-solving skills. Confident in handling guest concerns with a calm and professional approach. A team player with the ability to motivate others and drive positive results. Flexible and adaptable to changing operational needs, including weekend and shift work. Why Work with Us? On top of the fantastic benefits below we offer a salary At Crerar Hotels, we truly value our team, and thats why we offer: Wagestream Get instant access to your earned wages when you need them. YuLife Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments. Echo Our brand-new communications platform keeps you connected and engaged. Career Development We invest in our people with fantastic training and progression opportunities. Employee recognition and reward scheme celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days. Exclusive Discounts Stay, dine, and relax at our beautiful hotels at special team rates. Work in Breathtaking Locations From the Scottish Highlands to coastal escapes, our hotels are truly spectacular! Be Part of Something Special. Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels! AMRT1_UKCT