Senior Staff Engineer - Enterprise Telephony Services (ETS)
Overview
As part of the Enterprise Telephony Services (ETS) within End User Product & Engineering, you will be part of a team that plans, builds, and supports technologies and services that enable our Associates and customers to be productive, collaborate seamlessly, and communicate effectively in the office, at home or on the go. Our products and services include Microsoft Teams Voice, Call Center products, tablets & mobile/cellular devices.
Responsibilities
* Defining User Stories through JIRA
* Leverage various Agile processes such as Story Mapping and Estimating using Fibonacci scale
* Partner with the Product Owner/Product Manager to understand priorities and PI features and supports driving the Product Increment (PI) objective at the Team Level
* Drives Iteration Goals and content via prioritised user stories
* Product expert that guides, informs, and provides insight
* Ensures the technical integrity of the solution
* Contributor to the Vision, Roadmap to achieve strategic goals and objectives
* Collaborates with the System Architect and relevant stakeholders as required
* Collaborator of dependencies/risk with the team, Product Owner, Product Mgr.
* Supports DevOps and Security best practices
* Preparation of the system demo
* Coaches and mentors’ other engineers on the team
* Attends and actively participates in Release Train Ceremonies: PI Planning, System Demo, and Inspect & Adapt as part of the ART
Minimum Qualifications
* Experience in an agile delivery framework (SAFe, scrum), in a Senior Staff Engineer or related role in a cross-matrix organisation
* Solid understanding of agile tools, including JIRA and Confluence
* Proficient in translating business needs into user stories that teams can develop into finished deliverables
* Strong analytical skills to analyse options and drives solutions for complex business problems to deliver business value
* Demonstrated ability to communicate ongoing risks, dependencies and timeline impacts
* Experience within the telecommunications sector and passion for all things voice related
* Hands on experience with configuring/deploying Nice CXone services, including but not limited to:
* Call Recording PCI/PII Privacy/compliance
* Experience with Microsoft Teams Phone, including PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans
* Proven understanding of Voice technology/service market to drive strategy and roadmaps
* Solid understanding of NIST Framework
* Understanding of change management throughout a large enterprise
* Expert knowledge in NICE CXone platform
* Knowledge of POLY LENs and Microsoft INTUNE
* Experience of NEXTIVITY CELFI
* Deployment experience with RETARUS
* Technical expertise with mobile products and industry knowledge
* Experience handling large third-party SaaS solution
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Retail
London, England, United Kingdom
J-18808-Ljbffr