IT Support Technician (Level 1 Onsite Support Agent) Location: Warwick (with travel to London and other UK offices as required) Salary: £30,000 – £35,000 per annum (depending on experience) Benefits: Company car, free breakfast and lunch daily About the Company Universal Business Team (UBT) is a global consulting organisation that partners with over 3,000 family businesses across 19 countries. We provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success. At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an impact. About the Role We are seeking a motivated and hands-on IT Support Technician (Level 1 Onsite Support Agent) to join our Community Technology team. This position is ideally suited to a recent university graduate who is passionate about technology, enjoys problem-solving, and takes pride in delivering excellent customer service. Based primarily at our Warwick office—with travel to London and other UK sites as required—you will provide first-line technical support to end users, managing a wide range of hardware, software, and network-related issues. You’ll be a key part of ensuring our technology runs smoothly and our teams remain productive. Key Responsibilities Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests. Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage all support tickets through the ITSM system. Escalate unresolved issues appropriately to Level 2 or Level 3 support teams. Create and maintain technical documentation and knowledge base articles. Communicate effectively with users, ensuring their needs are understood and met in a professional and friendly manner. Requirements This role would suit someone who is enthusiastic about technology and eager to build a career in IT support. You will have a proactive approach, excellent communication skills, and a strong desire to learn and develop within a supportive team environment. Essential Skills and Experience: Degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience). Strong technical problem-solving skills with the ability to diagnose and resolve a range of IT issues. Excellent communication and interpersonal skills. A customer-focused mindset with the ability to work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A, CompTIA Network, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car provided for travel between sites. Free breakfast and lunch provided daily. The opportunity to work in a collaborative, globally connected environment. Support for professional development and industry-recognised IT certifications. Standard working hours: 7:00 am – 4:00 pm, with flexibility required for occasional global meetings. If you are a recent graduate looking to launch your IT career in a hands-on, people-focused role and want to join a purpose-driven organisation, we would love to hear from you. Please submit your CV and a short cover letter outlining your interest and suitability for the position.