Membership Coordinator (4-month FTC) - Epsom, Surrey*
Job Type : *Full Time - 40 hours per week
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom.
Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club :
* 40-hour week
* Free staff meals
* Paid birthday day off
* Perkbox discount scheme
* European RAC cover
* Free parking
* Generous pension
* Employer-paid health cash plan
* 24 / 7 Employee Assistance Programme
* Staff parties
Purpose of the role :
The role will require a high level of organisation and flexibility.
Ability to manage and prioritise a varying workload and a real focus on high quality of service, attention to detail and member care.
Responsibilities :
* Become an expert in the history and facilities of the clubhouses, to conduct informative and entertaining individual and group tours of the clubhouse
* Administrate the entire lifecycle of a Full Member from initial membership enquiry to processing and responding to deceased notices, and everything in between.
* Issuing temporary membership cards to reciprocal guests, day passes to candidates on the waiting list and ensuring they adhere to Club rules and by-laws.
* Provide accurate and up-to-date letters of introduction, and reciprocal club information to our members
* To ensure the information held on the membership database is up-to-date and consistently accurate
* Manage all administrative processes associated with membership renewals, ensuring a smooth and timely transition into the new membership year for all members
* Assist with the preparation and results of the Elections Committee meetings, inclusive of Zoom meetings, and attending various meetings.
* Prepare and attended New Member Welcome Evenings and Activity Group Evenings
* Assist member with accessing the Club website and resolve any possible issues
About you :
* High degree of proficiency with Microsoft Office
* Attention to detail
* Excellent written and verbal skills
* Team player
Club Values :
* HEARTS*
* Heritage*- Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
* Excellence*- Excellence is not an achievement; it is something we strive for every day.
* Accountability*- Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
* Respect*- Showing consideration and understanding to our members and colleagues.
Please visit our website for more information about our Club Vision and Values
What happens next :
o All applications will be reviewed
o Immediate interview dates available.
o The full job description is available upon request and ahead of an interview
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