National Income Service Income Recovery Officer – 32301
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Job Description
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation. Our ambition is “Funding Environmental Regulation by Maximising Our Income”. It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We have an exciting opportunity (up to 12 months) for 2 G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role will be part of a dispersed team, and the successful candidates will work with a variety of colleagues across the country.
We are looking for two motivated individuals with excellent communication and organisational skills. As part of a small team, your primary objective will be supporting our organisational delivery objectives by maximising income recovery. Successful candidates will need to be confident communicators, capable of engaging customers through written and verbal contact to discuss outstanding payments. The ability to build and maintain strong relationships is important as well as a strong focus on quality, performance and innovation.
Responding to incidents is a central part of what we do. You may be required to have an incident role and make yourself available to respond to incidents. This may attract an additional payment and full training is given.
Experience / skills required
* Great communication and interpersonal skills and ability to build and maintain effective working relationships.
* Experience working with systems to collect and interrogate data with the ability to translate evidence into actionable steps.
* Confidence sharing findings, themes and trends via written and verbal communication.
* Resilience and ability to flex plans to manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and openness to new and innovative ideas.
* Comfortable managing own workload as part of a dispersed team.
Contact and additional information
Base location is flexible (subject to local facilities agreement). This is a full‑time post, but we welcome applications from those working part‑time or flexible hours. Travel to other Environment Agency offices or meeting venues may occasionally be required. Interviews will be held via Teams on the 8th December.
For further information, please contact Astrella Newman (astrella.newman@environment-agency.gov.uk).
Length of contract: Up to 12 months.
Seniority level: Associate; Employment type: Contract; Job function: Legal.
We are fully committed to having a diverse and inclusive workforce and welcome flexible working patterns for all our vacancies. We also have a Guaranteed Interview Policy to support those with a disability.
Artificial intelligence can be a useful tool to support your application; however, all examples and statements must be truthful and taken directly from your own experience. Applications may be withdrawn if plagiarism or AI‑generated content is identified.
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