Northampton | 36 hrs/week | £36 + Bonus & Benefits| Hybrid
Are you a natural leader who thrives on motivating people and achieving results? Do you have the balance of being commercially sharp while also putting customers first? If so, this could be the role for you.
Were looking for aCredit Control Team Leaderto join a growing, values-driven organisation in Northampton. Youll play a key role in leading a team of credit control and administration staff, ensuring arrears are managed effectively, compliance is maintained, and most importantly customers receive the right support at the right time.
This is an opportunity to make your mark in a business that believes in doing things the right way. Youll be trusted to coach and develop your team, streamline processes, and bring fresh ideas to the table.
What youll be doing:
1. Leading, motivating, and inspiring your credit control/admin team to deliver results and exceptional customer outcomes
2. Coaching, mentoring, and supporting both new starters and experienced team members so they can shine in their roles
3. Overseeing daily workloads, ensuring service levels are consistently achieved and issues escalated where needed
4. Making fair and compliant decisions with customers in arrears, tailoring repayment or support options to individual circum...